Originally shared by Todd Underwood
Full scale production test of new elementary school receptionist this morning. All went better than expected.
Outage report (all times EST5EDT):
- 07:41 B skins her knee after falling while walking to school. Outage begins.
- 07:41 T notes that he does not have any first aid equipment including kleenexes, bandages, wipes or hankerchiefs. B unit begins limited availability
- 07:48 A+B+T arrive at school. Send the “cut clean/repair” request to receptionist
- 07:49 Receptionist locates first aid kit and begins administering hydrogen peroxide
- 07:50 Receptionist receives several concurrent requests from other processes but continues to service the “cut clean/repair” request within SLA
- 07:52 Cut is cleaned/bandaged and service unit B is returned to degraded production mode (with more limited mobility and lower capacity to serve jump/climb/bend requests). Outage is over.
What went well:
- Receptionist exceeded SLA for both the time to begin servicing the repair request as well as for the end-to-end time-to-repair service.
- Receptionist throughput on servicing multiple concurrent request was well within SLA
What went badly:
- T should have had some tissue or bandages or something in his pocket, as well prepared parents ought to.
- B cried more than was strictly necessary, although this is within SLA for a 6 year-old
Follow-up Action Items
- T will put kleenex/wipes into A and B’s bags. Bug filed.
- T will ask B to thank receptionist again tomorrow for efficient and kind servicing of clean/repair request.
- T will schedule post-mortem review with @beth_prairie to identify any additional necessary action items or troubleshooting. Bug filed.